Privacy Policy

This Privacy Policy explains how Precision Mobile Metal Polishing (“we,” “us,” or “our”) collects, uses, and protects information you provide through our website, our quote request form, and our live chat, and when you communicate with us by phone, text, or email. By using our website or providing your information, you agree to this Policy.

Information we collect

We collect information you give us directly, including:

• Contact details — your name, phone number, email address, and service address.
• Project details — the metals and components you want polished, quantities, condition notes, and any photos you upload.
• Messages — the content of your communications with us via form, chat, text, email, or phone.
• Usage data — standard technical information your browser sends (such as IP address and pages viewed), used to operate and improve the site.

How we use your information

• To prepare and send you a quote and respond to your request.
• To schedule, perform, and follow up on polishing services.
• To contact you about your inquiry or job by phone, text message, or email.
• To operate, maintain, and improve our website and services.
• To comply with legal obligations.

SMS / text messaging

When you provide your mobile phone number through our quote request form or live chat and opt in to receive text messages, you consent to receive SMS messages from Precision Mobile Metal Polishing related to your quote request, scheduling, service updates, and customer care.

• Message frequency varies based on your interaction with us.
• Message and data rates may apply, according to your mobile carrier plan.
• Opt out at any time by replying STOP to any message. You will receive a confirmation and we will stop sending texts.
• Need help? Reply HELP or contact us at peter@precisionmobilemetalpolishing.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services (for example, customer-service or messaging providers) is limited to what is necessary to provide the service. Text messaging originator opt-in data and consent are not shared with any third parties.

How we share information

We do not sell your personal information. We may share information with service providers who help us run our business (such as our customer relationship management and messaging platform), who are permitted to use it only to provide services to us. We may also disclose information when required by law or to protect our rights.

Data retention

We keep your information for as long as needed to provide our services, respond to your requests, and meet legal or recordkeeping requirements, after which we securely delete or anonymize it.

Your choices

You may opt out of text messages at any time (reply STOP) and may request that we update or delete your information by contacting us. You can also decline to provide information, though this may limit our ability to prepare a quote or schedule service.

Children’s privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to this Policy

We may update this Policy from time to time. Changes take effect when we post the revised Policy with a new “Last updated” date.

Contact us

Questions about this Policy or your information? Contact Precision Mobile Metal Polishing at peter@precisionmobilemetalpolishing.com.